customer service

I think the motto used to be "the customer is always right" but lately it feels like most business operate on the theory "I've had a long day and I really don't care what you want." Well today I was surprised, shocked really, at the amazing customer service I received when I decided to get the oil changed in my car. I stopped in at the Auto Care Express in Mt Pleasant across from the Towne Center since they have a nice little combo where they'll change your oil, check all your fluids and wash and clean out your car all at once. I pulled up at 5:03 pm. What I didn't realize is that they closed at 5:00 pm. The manager was standing by the door and as I walked up I saw the times behind him. He asked if he could help me and I said I had hoped to get my oil changed, but I didn't realize they were closed and I could come back tomorrow. Normally this is where they say "Sorry, we're closed." Instead, he said "No problem - it's ok. We'll be happy to do that for you now." They had already stared closing up the shop, but immediately pulled my car in, changed the oil, added power steering fluid and then offered to wash and vacuum it. Not only that, but they did a very thorough job. They had to spend extra time changing the power steering fluid since it was apparently impossible to reach, asked me if I'd like a custom scent air freshener spray, hand vacuumed the insides (since their machines had already been shut down for the evening) and were extremely friendly and smiling the whole time. I was really in shock. At 5:40 pm (40 minutes AFTER they closed) they sent me on my way and the car looked great! To top it off, I was going to tip them well and before I even got to the car to hand them a tip, they had already gone inside, calling back to me to have a great evening and come again. Why thank you, I will. I would recommend it to anyone in the area. It's amazing how nice it is to get great service.